Facebook is adding support for Instagram to its Messenger API. That will allow brands and businesses to handle Instagram messages through third-party apps. For the first time, they’ll also be able to ...

Intercom plans to expand Fin beyond customer service into sales and marketing—positioning it as a direct competitor to ...

CDG launches Subscriber Service API integration for its customers, enabling real-time data synchronization between the ...

The volume of data is increasing exponentially, making it more difficult to make use of it all. But this ever-increasing abundance of information creates a huge opportunity for businesses to better ...

The strategic necessity for digital transformation has been on the rise as businesses are now realizing its importance to effectively automate day-to-day processes. According to SmartBear’s ‘State of ...

March 31, 2026) - Fortune Global Limited, an Isle of Man-registered technology company (Company No. 021827V), has launched Fortuna, an AI-powered customer service platform designed for e-commerce ...

Commio enables SaaS businesses and enterprises to deliver better customer experiences with smart, reliable voice and text messaging. RALEIGH, N.C.--(BUSINESS WIRE)--ThinQ, the cloud communications ...

In 2025, the integration of artificial intelligence into support engineering has revolutionized customer service, enabling companies to provide efficient, personalized and round-the-clock assistance.