Kevin Curtis inherited a problem that had been hanging around for years. 1 Psychiatric patients in the emergency department were waiting too long for a bed at the University Neuropsychiatric Institute ...

What happens when you’re tasked with big goals but have no road map for reaching them? You have to build your own. I’ve experienced this a few times throughout my career, including when I helped build ...

Flowchart vs. process map, what do you choose to use? When it comes to mapping out a project, you’ve got several choices on how to visualize them. If you’ve had trouble deciding on a format for your ...

Process mining is now part of Microsoft’s process automation suite, giving you the KPIs and visualizations you need to identify bottlenecks in both manual workflows and software processes. Automating ...