Cisco Systems Inc. said today it’s bringing agentic artificial intelligence capabilities to its contact center and video conferencing platforms, helping customer service agents and employees boost ...

If you’re ready for a technical deep dive in a book, the Cisco Networking Technology Series provides that in its collection of volumes on topics that include Cisco firewalls, Cisco Unity Connection ...

Former Cisco executive Barry O'Sullivan said he has found a way to revolutionize the contact center with a software startup called Altocloud. O'Sullivan, who left Cisco in November after heading up ...

‘I would challenge all of our partners that if your contact center business isn’t a disproportionate … percentage of your overall collaboration practice, in five years you might not have a ...