-- SOYO’s latest innovation reveals its commitment to leading the IPC industry by combining legacy design with cutting edge technology -- FREMONT, Calif.--(BUSINESS WIRE) – March 06, 2003 – SOYO® ...

Developing the strategic value of customer interaction centers is dependent on how well computer telephony platforms are built. A robust platform will reliably, consistently, and dynamically bind ...

InGenius, a computer telephony integration software, effectively connects extensive CRM databases with traditional telephony systems. By utilizing a robust Computer Telephony Integration System, IT ...

Almost no one is shocked anymore when a seemingly human voice on the other end of the phone line says, “To speak with a person, press the pound key and zero.” Only some 10 years old, ...

Talk of inexpensive Internet telephony delayed decisions to invest in CTI systems that might soon be old technology. This procrastination was for good reason, because Internet telephony has price and ...

Nortel Networks Corp. last week unveiled a new IP telephony (IPT) initiative that offers standard packages of hardware and software that promise to cut customers’ upfront costs by up to 30%. The IPT 1 ...

Upland InGenius is a computer telephony integration (CTI) innovator that empowers contact centers to increase productivity and enhance the customer experience. InGenius intelligently blends existing ...