COLUMBUS, Ohio--(BUSINESS WIRE)-- NiSource Inc. (NI), subsidiaries Northern Indiana Public Service Company LLC (NIPSCO), Columbia Gas of Virginia, Inc., Columbia Gas of Pennsylvania, Inc. and Columbia ...

Customer loyalty programs may have been around for decades – but they are changing fast and becoming more important for today’s digital-first and economically-concerned consumers. This is driving the ...

When it comes to modern marketing, I have found that having a distinctive face and voice for your brand is a must. On one hand, this could very well be the CEO or any other high-level executive. On a ...

MOUNTAIN VIEW, Calif.--(BUSINESS WIRE)--Level AI, a pioneer in advanced AI technologies for customer-facing teams and Gartner Cool Vendor, today announced the release of VoC Insights, a groundbreaking ...

EXLS], a global data and AI company, has won a Gold Stevie Award in the transforming contact centers with intelligent agent assistance category in the 20th annual Stevie Awards for Sales & Customer ...

CHICAGO--(BUSINESS WIRE)-- For its work to bring innovation technology and programs to provide greater service to customers, ComEd programs were recently recognized by Gartner and Public Utilities ...

In the fiercely competitive travel industry, customer loyalty has become a critical factor for sustainable business growth. With numerous booking platforms offering similar services and vying for ...

New Puebla operations strengthen bilingual support for a leading U.S. insurer and advance Liveops’ global, AI-enabled ...

ATLANTA, Oct. 7, 2024 /PRNewswire/ -- As the devastation from Hurricane Helene became apparent in the days following the historic storm, Georgia Power moved quickly to suspend disconnections as ...

With the IT spending slump showing no undisputed signs of recovery, solution providers have been wracking their brains trying to strengthen their relationships with existing clients. Why? According to ...

Many of today’s marketers rely on loyalty programs to improve customer relationships and experiences. In fact, a majority of loyalty program marketers use this tool to manage customer retention and ...