Technology of all forms has experienced increasingly rapid acceleration, with operations-related tech among the most impactful. With evolution taking place at such dizzying speeds, leaders like Rahul ...

EEG Video, the leader in closed captioning technology, has announced the launch of its customer success program. The new department provides significant additional support, training, and educational ...

However, like other fractional roles, hiring a fractional customer success leader can bring scale, and expertise to help build your future full-time team. For early companies, fractional customer ...

SAN JOSE, Calif. & STIRLING, Scotland--(BUSINESS WIRE)--Netformx® (An Orchestra Group Company), a leader in automation tools for Cisco partner operations and incentive optimization for solution ...

In my January 10 piece, If SaaS companies are serious about customer success, they better learn from Coupa's community intelligence approach, I issued a call for other winning examples. I some very ...

CARY, N.C.--(BUSINESS WIRE)--MercuryGate® International, Inc., (MercuryGate) the largest global transportation and logistics management software provider, today revealed how the company’s ongoing ...

ATLANTA, Dec. 16, 2014 /PRNewswire/-- Lancope, Inc., a leader in network visibility and security intelligence, has unveiled a newly enhanced, world-class customer success organization to help ...

Any job search platform these days will show there are thousands of customer success (CS) positions waiting to be filled. According to research by Gainsight, a customer success software platform, ...

The term 'customer success' is one that's increasingly bandied about by technology vendors, but it has many different meanings. For most SaaS vendors, the main focus is how successfully a customer is ...

Success isn’t like beauty—it shouldn’t be measured solely in the eye of the beholder. Success should be successful in measurable results, specifically in mutually beneficial results that find both ...

Customer networks are going to be the biggest tools for driving business growth and success in the coming decade. Customer networks are going to be one of the biggest tools for driving business growth ...

Chatbots may be all the rage, but you need some solid metrics around your programs to ensure success. The chatbot industry is expected to hit $1.3 billion by 2025. Further, 37% of Artificial ...