When your Dell system detects hardware issues, the message “Dell SupportAssist has detected a failing component on your system” is displayed on the screen ...

Posts from this author will be added to your daily email digest and your homepage feed. is a senior editor and founding member of The Verge who covers gadgets, games, and toys. He spent 15 years ...

In a move that could dampen the tech sector’s unbridled enthusiasm for low-cost outsourcing, Dell said it would stop routing some customer-support requests to call centers in India after customers ...