Symantec Corp. today plans to announce pcAnywhere 11.0, an upgraded release of its remote-access software that features performance improvements and a revised user interface for IT help desk ...

When an employee or customer needs virtual technical assistance, an agent from a remote help desk can resolve the issue quickly and conveniently. As many businesses around the U.S. have permanently ...

Imagine your enterprise IT ecosystem for a moment. It probably feels less like a well-oiled machine and more like a crowded airport during a storm. You have employees in Mumbai trying to access legacy ...

TeamViewer is easy, free for personal use, and ticks all the remote control software boxes such as chat and file transfer. Meetings and remote video help are also part of the deal if you pony up for a ...

Jason covers desktop applications and help desk utilities, including reviews geared toward the IT end-user support function. Jason is the PC infrastructure manager for Harcros Chemicals, a worldwide ...

From customer support to internal IT management, help desk software keeps everything running smoothly. We've put the top solutions to the test to help you choose the right one for your small business.

eSpeaks’ Corey Noles talks with Rob Israch, President of Tipalti, about what it means to lead with Global-First Finance and how companies can build scalable, compliant operations in an increasingly ...

Funk Software Inc. in Cambridge, Mass., has announced Proxy 5.0, a new version of its remote control software designed to make it easier for help desk workers to support remote desktops. The new ...

Modern help desk software has to fulfill many requirements nowadays. It must simultaneously satisfy the needs of the customers, the support agents and the company. Customers should feel comfortable ...

Jeff is tasked with separating the “gee whiz” factor from the truly useful when it comes to the latest tech gadgets, and oh, he holds a Ph.D. in physics. He currently works as the supervisor of ...