From crossed arms to awkward silences, body language at work can be a minefield, but understanding it better can transform the way we lead You know the moment. A meeting is ticking along smoothly when ...

Before you say a single word, people are often already making judgments about your confidence, competence and credibility based on the way you hold yourself. Nonverbal communication, also known as ...

If you've ever read a negotiation book or taken a communication workshop, you've likely heard of "mirroring": subtly copying another person's body language to build rapport. They lean in, you lean in.

Forbes contributors publish independent expert analyses and insights. Dan Gingiss covers news impacting your customers and employees. The importance of body language in customer experience can be as ...