One measure of instant messaging's impact as a technology is its swift evolution from a chiefly social medium to one that, like e-mail, is fast emerging as a major channel for business communications.

The job of a network administrator is a busy and demanding one made only harder when users install unauthorized software, as they’re prone to do. A new company, however, is working to make ...

The blogosphere is abuzz about Google's new foray into the instant-messaging realm. Message boards are teeming with tips and gripes, and scores of screenshots have gone up since Google released a beta ...