With in-person IT support now relatively rare, tech workers are under increasing pressure to support end-users and endpoint devices remotely — and they need better overall support and tools to do that ...

Before the Covid-19 pandemic, remote support services and tech support were important to maintaining a smooth workflow within any company. However, once the pandemic hit in the early months of 2020, ...

IT leaders share their best tips for getting out of the ‘order taking’ rut and becoming a trusted advisor to the business. Too often, IT professionals feel like “order takers” for business groups — ...

Most IT support teams are tasked with day-to-day troubleshooting. This ranges from fixing machines and networks to physically maintaining them by changing ram, hard drives, and fans. IT support is ...

ParaTech, a computer support and services firm based in Elmwood, has merged with Axxes – I.T., a computer consultant in New Orleans. ParaTech offers a fully-staffed IT shop and services including an ...

Earlier this year, the MiTech technology store closed its doors in the Shriver Center. However, management of the support functions transitioned from Finance and Business Services to IT Services. As ...