As part of its ongoing customer service transformation, Virgin Media O2 has created and launched its own AI tool, Lumi AI, that helps agents by analysing conversations in real-time and providing ...

As part of its ongoing customer service transformation, Virgin Media O2 has created and launched its own AI tool, Lumi AI, that helps agents by analysing conversations in real-time and providing ...

Crave can exclusively reveal the malaise at the heart of O2 customer support. The mobile network's problems, we have discovered, stem from a peculiar recruitment policy -- namely offering employment ...

Telefónica, the parent organisation behind the O2 mobile network, will implement Nokia Software’s Service Operation Center (SOC) platform in its UK business over the next 18 months as it transitions ...

Virgin Media O2 has created a new specialist team of more than 500 multiskilled and fully converged customer care agents to support UK customers with issues across both fixed (broadband, landline and ...

O2 has implemented new features on its UK mobile network designed to analyse the activity of customers in real time and make changes to the network on the fly to optimise their experience. The mobile ...

An O2 customer has been left baffled after having their account "shut" having seen a phone order wrongly deemend to be FRAUD. O2 has come under fire from a customer who wrote into the Guardian ...

Customers with major mobile phone companies EE, O2, Vodafone and Three are all experiencing issues with services this afternoon (Tuesday, July 24). There are thousands of reports of issues with mobile ...