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Problem-solving is a skill managers use every day in the workplace. Today's managers might face problems like allocating work fairly among staff or accomplishing business results with fewer resources.

IT management experts say the time has come to define a new role within the IT department: Problem manager. “Even if you have full automated IT management, you still need a person that can comprehend ...

Problem-solving in many university IT departments can feel like a game of Whack-a-Mole--rushing to address random incidents with no time to investigate the bigger picture. Kriss Dinkins knows exactly ...