A few months ago, I watched a familiar pattern play out. A mid-sized organization rolled out an AI assistant to the entire workforce. Leadership assumed benefits would show up naturally—faster writing ...

This story was originally published on CX Dive. To receive daily news and insights, subscribe to our free daily CX Dive newsletter. When Vercel first adopted AI for customer support in early 2024, the ...

On Tuesday, the company officially announced the existence of the model, known as Claude Mythos Preview. For now, the bot ...

The companies making real operational progress are not adding new technology. They are removing work. In my previous article, I argued that digital transformation keeps stalling because mid-market ...

Abstract technology image of AI robot installing binary data from node stream of dynamic array. Contributor We’re now deep into the AI era, where every week brings another feature or task that AI can ...

Airlines are bleeding billions of dollars every year, not from fuel prices or labor costs, but from legacy technology that cannot cope with the complexity of global aviation today. Modern operations ...

America's schools don't have a technology problem. They have a leadership problem. We've seen how quickly tech pushes without strategy can backfire. Over the last decade, well-intentioned device ...

For more than a decade, security leaders have discussed convergence: the integration of physical security, cybersecurity, corporate security, and enterprise risk. The rationale is straightforward.

The rise of GPS vulnerability is putting more resilient, atom-based navigational tools on the map. In late September, a Spanish military plane carrying the country’s defense minister to a base in ...