As part of its ongoing customer service transformation, Virgin Media O2 has created and launched its own AI tool, Lumi AI, that helps agents by analysing conversations in real-time and providing ...

One of the key commitments made to UK comms regulator Ofcom to see the merger between telcos Vodafone UK and Three UK cross the line has just been completed, with Virgin Media O2 (VMO2) announcing ...

After first announcing in September 2023 that part of its plan to evolve its network to enhance customer experience and improve services, it was pulling the plug on legacy mobile, Virgin Media O2 ...

Vodafone UK and Virgin Media O2 have agreed to extend and enhance their existing mobile network sharing agreement for more than a decade, bolstering mobile coverage across the country and delivering ...

Virgin Media O2 begins switching off one of its mobile services this month, which could leave some customers with no data access. The UK's major mobile providers, including EE and Vodafone, have ...

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Virgin Media O2 has said it's on track to turn off its 3G network in 2025 following successful switch-off trials. It will contact customers who need to make any changes to use its services. Virgin ...

Virgin Media O2 on Wednesday announced multi-year agreements with Ericsson and Nokia Corp to improve its UK mobile network.

Virgin Media O2 has launched its 5G Standalone network (5G SA) for its business customers this week. The carrier said its 5G SA service will be available to its business customers in 500 towns and ...

Virgin Media O2 is set to continue its 3G switch tomorrow (August 4), which could leave some customers unable to use mobile data. The UK's major mobile providers, including EE, Vodafone and Three, ...

Virgin will use Pure Storage’s FlashArray//X and Evergreen//Forever tools, with the hope that this will improve the speed and reliability of connections, improve data analytics, and support the ...

(Reuters) -BT Group (BT-A.L), Britain's biggest broadband and mobile services provider, is set to name Virgin Media O2's chief financial officer, Patricia Cobian, as its first female finance chief, ...